The Office of Communications and Public Liaison (OCPL) worked with SBA stakeholders to solicit feedback on improving the current Lender website located at http://www.sba.gov/for-lenders. As a result of feedback from local SBA offices, the Office of Capital Access (OCA), select lenders and SBA Loan Processing Centers, the redesigned site was launched on February 28, 2012.
Updates to the website include the following:
- The Home Page highlights forms/notices/SOPs search and discovery.
- The left and right rails within the site templates include a more intuitive navigation structure.
- A new Lenders documentation tool has an integrated forms search function as well as direct links to files.
- The Loan Center pages include primary links pages to highlight top tasks.
In addition, a new top-level navigation bar highlights lending steps, loan programs, and information for new lenders, as well as allows direct access to loan centers and lender reports and data. Current links/bookmarks will remain intact. Over the coming weeks, the SBA and OCPL will continue to solicit feedback as they work to improve the user experience.
“The SBA has done a nice job creating a centralized location for lenders to easily access information in all stages of the SBA lending process, start to finish, in this redesign,” commented Jim Brett, senior underwriter at ValueXpress responsible for all SBA underwriting. “I can find SBA forms, SOP regulations, contact information and other critical information right from the home page and that helps me process SBA loans quicker.”