ValueXpress closes loans for a lot of first-time borrowers. A good experience results in a long-time repeat borrower. ValueXpress provides a great borrower experience based on our organizational abilities, knowledge sharing and clear direction.
Our rock-solid organizational abilities means we send out closing and underwriting checklists every day or two. Our knowledge sharing means we explain in detail what each checklist items means to our borrowers. Underwriting checklists are very short on detail. For example, a typical checklist will say “T12 Operating Statement.” A first-time borrower may not have a clue what that means. We take that underwriting checklist item and explain it. What our clients see is “A statement of Income and Expenses for the property for the most recently available 12-month period presented by month with an annual total on one spreadsheet in Excel.” A little clearer, right? The ValueXpress team does this for every checklist item.
We are also well known for giving clear direction. When our detailed explanations are still not clear enough for our borrowers to know what to do? We are happy to answer any further questions. Clear direction also means we provide a timeline for our clients. As each item is ticked off the timeline list, our clients are one step closer to closing. We lend a helping hand to our clients as they tick items off the critical timeline list.
ValueXpress has used this process on hundreds of loans. We know the process like the backs of our hands. And our clients benefit. In a recent Google review, Bill Scott, a ValueXpress client, has this to say about our process:
“Worked with Mike Sneden and his team to put a loan together for a client of mine. Project was an eleven story historic building. Mike was on top of things every step of the way and consistently (daily) kept our updated action list circulated to all relevant parties. We had many obstacles, but with Mike’s help, we closed the transaction in a timely manner. I highly recommend this group for your commercial needs.”